Online Order Pick-Up FAQ
As of June 22, 2020, we have opened our retail shop to the public but with social distancing guidelines in place.
Our current hours are Tues-Sat 10am-6pm and Sundays 11am-5pm. We're closed Mondays. Please be patient with us as we navigate these new waters together!
Hi friends! We thought we'd make an all-in-one information space to answer a few questions we've been receiving.
Can I order online?
Yes, please! We are working hard to make sure every item in the store is available to purchase online.
Can I pick up my order?
Yes! We are offering curbside pick-up. Please select this FREE option at checkout when you get to the shipping page. If you select this option and check out using Apple Pay, sometimes your pick-up selection is overridden by the system. Please double-check your confirmation email to see if your order says "Shipping" or "Pick-Up". If you see an error, just shoot us an email at firstname.lastname@example.org.
When can I pick up my order?
Our current shop hours are Tues-Sat 10am-6pm and Sundays 11am-5pm. Look out for an Order Ready email from us, then please come to the shop during those hours and we'll give you your order!
When will my order be ready?
Most orders are fulfilled the same day. Check your email for a confirmation from us letting you know that your order is ready!
I'm calling the store and no one is picking up!
Sorry we missed you! Sometimes we are running to the post office or you called after-hours. You are welcome to leave a message if no one answers, and we will do our best to return your call.
Can you wrap my order?
Of course! Just select gift wrap at checkout (a $5 charge for lovely wrap, ribbon and a sticker) and don't forget to include a note in the note box at checkout that we can then attach to the gift!
Why are some items store pick-up only?
Simply put, some items are too big and expensive for us to ship! If there's something you really want and you're not in San Francisco to pick it up, email us at email@example.com for a custom shipping quote.
If you have any additional questions, please email us at firstname.lastname@example.org. We sincerely appreciate all of your support during these strange times.